Privacy Policy

1. About Y-Lync

Y-Lync is a business communication and conversation-first platform that enables organizations to manage customer interactions and communications through WhatsApp and other integrated messaging channels, group management, and centralized team-based routing.

2. Information Collected

We collect information from you in the following categories:

3. Personal Information

• Name, email address, phone number, and company details.
• Business account profile data and communication metadata.
• Support-related details shared while requesting assistance.

4. Service and Usage Information

• Conversation activity, response behavior, and feature usage.
• Session logs, timestamps, pages visited, and interaction reports.
• Device identifiers and crash or diagnostic records.

5. Automatically Collected Information

• IP address, browser type, operating system and device model.
• Cookies, local storage, and related persistent identifiers.
• Location signals derived from IP where legally permitted.

6. Cookies

We use cookies and similar tracking technologies to enhance service performance, remember preferences, and improve user experience. You may disable cookies through browser settings, but some features may not function fully.

7. Purposes of Collection

• To provide and operate services securely.
• To improve user experience and platform functionality.
• To monitor trends, identify abuse, and prevent fraud.
• To communicate product updates and support notices.
• To comply with legal obligations and requests.

8. Disclosure of Information

We may disclose information to trusted service providers, business partners, and legal authorities only where required for service operations, contractual obligations, legal compliance, or user safety. We do not sell personal information.

9. Data Security

We apply technical and organizational safeguards including encryption, access control, monitoring, backups, and secure infrastructure practices to protect your information against unauthorized access, misuse, loss, or alteration.

10. Data Retention

We retain personal data only as long as required. Specific retention periods:

• Enquiry / pre-book form data: 12 months from submission
• Customer account data: Duration of contract plus 24 months
• WhatsApp conversation logs: 24 months
• Billing and payment records: 7 years (as required by Indian Companies Act and GST regulations)
• Website analytics data: 14 months
• Security and access logs: 12 months

You may request earlier deletion by contacting privacy@ylync.in.

11. Children Privacy

Our services are not intended for individuals under 18 years of age. In accordance with India's Digital Personal Data Protection (DPDP) Act 2023 Section 9, processing of personal data of minors requires verifiable parental consent. We do not knowingly collect personal information from minors. If you believe such data has been provided, contact us for deletion.

12. User Rights

• Access and review your personal information.
• Request correction, deletion, or restriction where applicable.
• Withdraw consent for optional processing.

WhatsApp Opt-Out

If you have consented to receive WhatsApp messages from Y-Lync, you may withdraw this consent at any time by:

• Replying STOP to any WhatsApp message from Y-Lync
• Emailing privacy@ylync.in with your phone number and a request to opt out

All opt-out requests are processed within 24 hours. After opting out, no further WhatsApp messages will be sent to your number.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be posted on this page and, where required, notified through email or in-product alerts.

14. Contact Information

Data Grievance Officer

In accordance with India's DPDP Act 2023, we have designated a Data Grievance Officer to handle all privacy-related requests and complaints.

Email: privacy@ylync.in

Response time: We will respond to all privacy requests within 30 days of receipt.

If you are unsatisfied with our response, you may escalate to the Data Protection Board of India once constituted.